Our Shipping Policy

Shipping Policy
Our chocolates are packed and shipped using shipping materials to ensure their safe delivery. To cover the cost for these materials we charge a flat $7.00 handling fee. This handling fee will also cover any warm weather packaging that may be required if you live in a warm area.This packaging consists of a special thermal insulating wrap and gel-ice packs to help keep your chocolates cool. It can help your chocolate shipment cope with warm weather, but there are limits and so we highly recommend shipping to an address where someone will be able to receive the package when delivered. Chocolate left outside your home all day may be damaged by weather that is too hot, cold, rainy or humid. Coastal Mist cannot be responsible for damages if you (or the recipient of a gift) are not present at time of delivery and for damages as a result of the delay in claiming the package. Coastal Mist also can not be held responsible for any heat damage once the products have left our shop.

 

Undeliverable Packages
We will not be responsible for packages that are returned as undeliverable. If a returned package needs to be re-shipped, a second shipping charge will apply. If the products have melted due to excessive time away from our kitchen, a second product charge will also apply.